Continual Self Improvement Privacy Policy
Privacy Policy
Last Updated: 11 July 2025
Continual Self Improvement (referred to as ‘we’, ‘us’, or ‘our’) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs plus International Users – GDPR and CCPA Compliance. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information across our websites, applications, and online services.
1. Scope of This Policy
This Policy applies to:
· Our websites, applications, products, and online services that link to or reference this policy.
· Marketing and advertising practices conducted by or on behalf of Continual Self Improvement.
· Any interactions you have with us, including through customer service, emails, and events.
By accessing or using our services, you agree to the collection and use of your information in accordance with this Policy.
2. What Information We Collect
We may collect the following types of personal and non-personal information:
a. Registration and Account Information
· Name, company name, job title, email address, phone number
· Billing and payment details
· Login credentials or Continual Self Improvement ID
b. Usage Data
· IP address, browser type, device type, operating system
· Pages visited, time and date of visit, clickstream data
· Product activation and update information
c. Communication and Support
· Details provided through contact forms, support requests, and emails
d. Marketing and Analytics
· Email engagement (eg open or click activity)
· Interactions with ads, social media pages, and third-party widgets
3. How We Collect Information
We collect information through:
· Direct input by you (eg registration, emails, forms)
· Automated technologies (eg cookies, beacons, log files)
· Third-party services (eg social logins, analytics providers)
· Public sources or trusted partners (where lawful)
4. How We Use Your Information
We use your personal information to:
· Provide you with our services, websites, and applications
· Respond to support requests and customer enquiries
· Improve user experience and website functionality
· Send service-related communications (eg subscription updates)
· Deliver marketing communications (where permitted)
· Conduct analytics and market research
· Detect and prevent fraud or misuse
· Comply with legal obligations
5. Cookies and Similar Technologies
We use cookies and similar technologies to:
· Operate and improve our websites and applications
· Understand usage patterns and preferences
· Deliver personalised content and advertising
You may adjust your browser settings to refuse cookies; however, this may affect functionality. Where required by law, we will seek your consent before using cookies for marketing purposes.
6. When We Share Your Information
We may share your personal information with:
· Service providers and contractors (eg IT providers, payment processors, marketing platforms) who help us deliver our services.
· Resellers and business partners (with your consent, if applicable).
· Legal and regulatory bodies when required by law (eg subpoenas, court orders).
· Third parties in business transfers, such as mergers or acquisitions.
These third parties are contractually bound to safeguard your information and only use it as directed.
We may also share aggregated or de-identified information that does not identify you personally.
7. Social Media and Third-Party Integrations
Our services may include links, plugins, or integrations from third parties (eg Facebook, LinkedIn). When you interact with them, those companies may collect data according to their own privacy policies. We encourage you to read their policies before engaging.
8. User-Generated Content
If you post content (eg comments, documents, media) on public areas of our platforms, this information may be accessible by other users or the public. Please exercise caution when sharing personal information. Once published, we cannot guarantee removal unless required by law.
9. Data Storage and Transfers
Your personal information may be stored on servers located in Australia or overseas, depending on the services we use. Where data is transferred outside of Australia, we take reasonable steps to ensure it is handled in accordance with Australian privacy standards.
10. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure. We encourage you to keep your passwords safe and notify us of any suspected unauthorised use.
11. Accessing and Updating Your Information
You can access, correct, or update your personal information by logging into your account or contacting us. To request deletion of your account or information, please email: admin@continualselfimprovement.com
Please note:
· We may retain some information to comply with legal and operational requirements.
· Deleted data may persist in backups for a limited time in accordance with data retention policies.
12. Your Privacy Choices
You can:
· Opt out of marketing communications by clicking the ‘unsubscribe’ link or contacting us.
· Change cookie preferences through browser settings or consent banners.
· Request access to the information we hold about you.
13. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be reflected on our websites and dated accordingly. We review it regularly. If material changes are made, we may notify you via email or prominent notices.
14. Questions or Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or how we manage your information, please contact us: admin@continualselfimprovement.com
We will respond promptly. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
15. International Users – GDPR and CCPA Compliance
Continual Self Improvement may collect and process personal information from individuals outside Australia, including those in the European Union (EU) and California, USA. We are committed to handling your personal data in accordance with the relevant privacy laws and principles that apply in your jurisdiction.
a. European Union (EU) Residents – GDPR
If you are located in the EU, the General Data Protection Regulation (GDPR) provides you with additional rights regarding your personal data, including:
· The right to access, correct, or delete your data
· The right to restrict or object to processing
· The right to data portability
· The right to withdraw consent (where processing is based on consent)
· The right to lodge a complaint with a supervisory authority
Our legal basis for processing personal data may include your consent, performance of a contract, legal obligations, or our legitimate interests.
We only transfer data outside the EU where appropriate safeguards (such as Standard Contractual Clauses) are in place to ensure the protection of your data.
If you are an EU resident and wish to exercise your GDPR rights, please contact us at: admin@continualselfimprovement.com
b. California Residents – CCPA
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to:
· Know what categories and specific pieces of personal information we collect
· Request deletion of your personal information (with some exceptions)
· Opt out of the ‘sale’ of your personal information (note: we do not sell personal information)
· Be free from discrimination for exercising your CCPA rights
To make a CCPA-related request, or to appoint an authorised agent, please contact: admin@continualselfimprovement.com
We will verify your identity before processing any request and respond within the timeframe required by law.